Cancellations & Refunds

At Khodaldeep Mobile Zone, we strive to provide a seamless and satisfactory shopping experience. This Cancellations and Refunds Policy outlines our guidelines regarding order cancellations, returns, and refunds. By making a purchase on our website, you agree to the terms and conditions outlined below.

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1) Order Cancellations

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1.1 Cancellation Requests: If you wish to cancel your order, you must contact our customer support team as soon as possible. We will make reasonable efforts to accommodate your cancellation request if your order has not been processed or shipped.

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1.2 Shipped Orders: Once an order has been shipped, it cannot be canceled. In such cases, you may initiate a return in accordance with our return policy

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2) Returns

 

2.1 Eligibility: We accept returns for eligible products within a specified period from the date of delivery. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received.

 

2.2 Return Process: To initiate a return, please contact our customer support team. They will guide you through the return process, including providing instructions for packaging and shipping the product back to us. You may be responsible for return shipping costs unless the return is due to our error or a defective product.

 

2.3 Return Shipping: We recommend using a trackable shipping method and retaining proof of shipment for your return. We are not responsible for any loss or damage that may occur during the return shipping process.

 

2.4 Refunds: Once we receive and inspect the returned product, we will notify you of the status of your refund. If the return is approved, we will initiate a refund to your original payment method. Please note that the timing of the refund may vary depending on your payment provider.

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3) Refund Policy

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3.1 Full Refunds: We will provide a full refund if:

• The product is defective, damaged, or not as described.

• The product is eligible for return as per our return policy.

 

3.2 Partial Refunds: In certain cases, a partial refund may be offered, such as:

• If the returned product is missing parts, accessories, or packaging.

• If the product shows signs of use or damage not caused by our error.

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4) Contact Us

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4.1 If you have any questions, concerns, or inquiries regarding our Cancellations and Refunds Policy, please contact our customer support team using the contact information provided on our website.